Privacy Policy

This Privacy Notice for All Type Floors (“All Type Floors,” “we,” “us,” or “our”) explains in detail how and why we collect, use, process, store, disclose, and protect your personal information when you visit or interact with our website at https://alltypefloors.com, engage with our landing pages, submit estimate requests, communicate with us through phone, SMS, email, or social media, or participate in any marketing, events, promotions, or service-related activities. By accessing our website or submitting your information to us, you acknowledge and consent to the practices described in this Privacy Notice.

We collect personal information that you voluntarily provide directly to us when you submit forms, request an estimate, schedule an appointment, contact us by email or phone, send SMS messages, or otherwise communicate with our team. This information may include your full name, email address, phone number, home or business address, service location details, project descriptions, photos of your flooring area, communication preferences, and any other details you choose to share with us to help us provide our services. All personal information you provide must be truthful, accurate, and complete to the best of your knowledge.

We also collect certain information automatically when you access our website or digital properties. This may include your IP address, browser type, device type, operating system version, geographic region based on IP, referring website or advertisement, pages viewed, time spent on each page, clicks, scrolling behavior, access dates and times, and general usage patterns. These details may be collected through cookies, pixels, analytics tools, and similar technologies that support security measures, performance improvements, and the delivery of optimized user experiences.

In addition, we may receive personal information about you from third-party platforms such as Facebook, Instagram, Google, or other advertising, analytics, or lead generation providers when you interact with our ads, submit instant forms, or engage with our content on those platforms. This third-party information is handled according to this Privacy Notice and applicable privacy laws.

We use the personal information we collect to provide you with our services, including scheduling and confirming flooring estimates, preparing project details, communicating about upcoming appointments, delivering requested information, managing installation timelines, answering questions, responding to inquiries, and supporting you through the entire customer experience. Your information may also be used to improve our services, enhance our website, and identify usage trends or operational issues.

We may communicate with you using SMS/text messages, phone calls, and emails for service-related purposes such as appointment confirmations, reminders, follow-up messages, installation updates, and important notifications. With your consent, we may also send marketing messages related to promotions, offers, or new services. You may opt out of marketing SMS at any time by replying STOP or UNSUBSCRIBE. Standard carrier messaging and data rates may apply.

We use personal information for internal business purposes, including data analysis, website optimization, service improvements, quality control, customer support enhancement, troubleshooting, fraud detection, security monitoring, marketing performance measurement, and compliance with legal, regulatory, or professional obligations. We retain only the amount of personal information necessary for the purposes described.

We rely on your consent, contractual necessity, legitimate business interests, and compliance with applicable laws as the legal bases for processing your information. For Canadian users, including those located in British Columbia, we follow PIPEDA and applicable provincial privacy laws, which allow us to collect, use, and disclose your information for reasonable purposes related to delivering products or services you request. You may withdraw your consent to non-essential uses at any time by contacting us, subject to legal and contractual restrictions.

We do not sell or rent your personal information to third parties. We may, however, share your information with trusted service providers that help us operate our business. These providers may include website hosting services, analytics companies, SMS and email communication platforms, CRM systems, cloud storage providers, marketing platforms, scheduling tools, and contractors assisting in service delivery. Each service provider is permitted to access information only to the extent required to perform their services on our behalf and must comply with confidentiality and data protection obligations.

We may disclose personal information to legal authorities, regulators, auditors, attorneys, or government agencies when required by law or when necessary to protect our rights, customers, staff, or property. We may also share information as part of a business transfer, such as a merger, acquisition, or sale of assets, consistent with applicable privacy laws.

Cookies and tracking technologies are used on our website to support essential functions, improve website performance, enhance user experience, analyze traffic patterns, and measure marketing effectiveness. By using our website, you consent to the use of cookies as described in this Privacy Notice. You may disable cookies in your browser settings; however, doing so may affect certain website features.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing services, maintaining business records, meeting legal requirements, resolving disputes, and enforcing agreements. When information is no longer required, we securely delete, anonymize, or archive it according to industry standards and regulatory requirements.

We take reasonable physical, administrative, and technical measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include secure server environments, limited access controls, encryption technology offered by third-party platforms, and ongoing monitoring of systems and tools. Although we follow widely accepted practices for data protection, no method of storage or transmission can be guaranteed fully secure, and you acknowledge that you use our website and services at your own risk.

Our website may contain links to other websites, services, or social media platforms that are not owned or controlled by us. We are not responsible for the privacy practices or content of third-party services, and we encourage you to review their policies before providing personal information through any external website or tool.

Some personal information may be processed, stored, or accessed outside of Canada, depending on the service providers we use (for example, Wix.com, Google, or other cloud-based platforms). These jurisdictions may have different privacy laws than your home province. We take steps to ensure that appropriate protections are in place when information is transferred internationally, in accordance with Canadian regulatory requirements.

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected inadvertently, we will promptly delete it. Parents or guardians who believe a child has provided us with information may contact us using the information in this Privacy Notice.

Depending on your location and applicable laws, you may have the right to access your personal information, correct inaccuracies, withdraw consent to non-essential uses, request deletion of certain information, or inquire how your data has been used or disclosed. To make a privacy-related request, you may contact us at [email protected], and we will respond within a reasonable timeframe as required under Canadian privacy laws.

You may unsubscribe from marketing emails at any time using the link provided in the footer of our emails. You may opt out of SMS marketing by replying STOP or UNSUBSCRIBE. You may still receive essential messages about scheduled appointments, installation updates, or other service-related matters, even if you opt out of promotional messages.

Some browsers offer a “Do Not Track” feature. At this time, no consistent standard exists for responding to such signals, and our website does not currently respond to Do Not Track requests. If industry standards change, we may update this section.

We may revise this Privacy Notice from time to time to reflect updates to our business practices, legal obligations, technological changes, or service offerings. When changes occur, we will update the “Last Updated” date at the top of this page. Continued use of our website or services after changes have been made constitutes your acceptance of the updated Privacy Notice.

If you have questions, concerns, or requests related to this Privacy Notice or our handling of your personal information, you may contact us at [email protected], by phone at (604) 781-6197, or by mail at our business address located in Mission, British Columbia, Canada. We encourage you to reach out if you require clarification, wish to exercise your privacy rights, or need further assistance regarding your personal data.